Privacy Policy

Introduction

BIG BLOCK PROPERTIES LTD ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

Information We Collect

Personal Data

We may collect personal information that you voluntarily provide to us when you:

• Fill out a contact form
• Book a property viewing
• Subscribe to our newsletter
• Communicate with us via email, phone, or chatbot

The personal information we may collect includes:

• Name
• Email address
• Phone number
• Property preferences
• Any other information you choose to provide

Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

• IP address
• Browser type and version
• Device type
• Pages you visit
• Time and date of your visit
• Time spent on pages

How We Use Your Information

We use the information we collect for various purposes, including:

• To provide and maintain our services: Including property viewings, consultations, and customer support
• To communicate with you: Responding to your inquiries, booking confirmations, and sending updates
• To improve our website: Analyzing how users interact with our site to enhance user experience
• To send marketing communications: With your consent, we may send you information about new properties and investment opportunities
• To comply with legal obligations: Such as record-keeping for regulatory compliance

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with small amounts of data that may include an anonymous unique identifier.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

How We Protect Your Information

We implement a variety of security measures to maintain the safety of your personal information:

• Secure servers and encrypted data transmission
• Regular security assessments and updates
• Limited access to personal information by authorized personnel only
• Strict confidentiality agreements with our team members

However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following situations:

• Service Providers: With trusted third party vendors who assist us in operating our website and conducting our business
• Legal Requirements: If required to do so by law or in response to valid requests by public authorities
• Business Transfers: In connection with any merger, sale of company assets, or acquisition

Third Party Links

Our website may contain links to third party websites (such as Google Maps, Facebook, WhatsApp). We have no control over and assume no responsibility for the content, privacy policies, or practices of any third party sites or services.

Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal information:

• The right to access: Request copies of your personal information
• The right to rectification: Request correction of inaccurate information
• The right to erasure: Request deletion of your personal information
• The right to restrict processing: Request limitation of how we use your data
• The right to data portability: Request transfer of your information
• The right to object: Object to our use of your information

To exercise any of these rights, please contact us using the information provided below.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

• By email: info@bigblockpropertiesltd.co.ke
• By phone: 0712444111 | 0722488490
• In person: MUMBI PLAZA, KENOL